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Front Desk Associate

Roles

The Front Desk Associates job is to KEEP current and inflowing members. The way we keep our members is by helping them achieve RESULTS and giving them an amazing experience and customer service. The way they achieve those results is through being accountable to the program, staying engaged on community pages and keeping track with the workouts. You will be working in charge of the accountability coaches and report to the operations manager.

Requirements

Must be able to turn on supporting and tune out and personal circumstances at any given moment. As we engage we are 100% about our clients while in their presence either physically, on the phone or through social media. We want to respect and honor that they have chosen to pick us as their gym and Fit Community by doing so they are also paying our paychecks. It is imperative that the role of a supportive and helpful hand is upheld at all times - no bad, grumpy or self-focused days while interacting with clients. Must possess the ability to inspire, lead, hold clients accountable, express concern and interest while keeping the relationship professional and on point. Must be able to clearly and consistently communicate to our team client highlights or struggles so that we are all on the same page. Must be able to effectively manage your own time and resources in order to manage a large volume of clients with excellent service. Must be able to work independently, be a self-starter and be willing to continually learn and grow with our company and within personal development, specifically in the areas of building relationships, influence, and sales. Whether it is a client on promotion or existing client - we are selling ourselves, our program and our community every day.

Responsibilities

  1. Customer Service

  2. Process Hold Forms

  3. Prevent Cancellations

  4. Check and Update our Social Media Pages

  5. Assist Operations Manager

  6. Assist in Sales, Consults, and Challenge Weigh-Ins and Check-Ins

  7. Write Hand Written Cards 

If this sounds like the job for you and believe you'll be the best fit with us fill out the form below and we will review your application to join the fam!!!

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